Business Etiquette Do’s and Don’ts

"From work and family obligations to the omnipresence of technology, we live in a time where everyone is extremely busy and wrapped up their own lives.

As a result, the basic rules of etiquette sometimes fly right out of the window !"

  • On Your Feet!

Stand when meeting someone and/or shaking hands. Nothing irks me more than seeing someone meet someone new in a business (or personal, for that matter) setting, and remaining seated while being introduced and/or shaking hands.

Get on your damn feet! Stand up, show a modicum of respect, and pretend like the person you are meeting is of some interest to you at the moment.

Anything less is, well, just disrespectful. Is that really how you want to start a new relationship

  • Please Listen Carefully

Please listen carefully, as our menu has changed…

Who cares! Just tell me which button to push, and please don’t give me too many choices. I’m good at following directions, but not at remembering 6 or more options. So, I don’t need to know your ‘menu has changed’, especially if it really hasn’t and you’re just trying to grab my attention. And most importantly, please do give me a zero out option or I may just hang up!

  • Call Back

If you want to come across professionally (and even classy), return phone calls promptly. It's good business etiquette, and besides, it's something that your competitor may not even be doing!

  • The Art of Appreciation

Impress your clients and JV partners by communicating appreciation. Stating “thank you” will elevate you above competitors. Whether large or small, the gesture will have an impact.

Use thank you cards to JV partners. Send a small gift to a new client. Create an email template you can personalize. If an assistant took initiative on a project, give her a gift certificate. Decide the best way you can say thank you to others, then create a system. Write it down to automate and repeat.

  • Don't Sneeze on It!

One big no-no is sneezing on your hand and then offering your hand to another person.

That's just disgusting, so mind your manners, and at the very least, don't let anyone see what you've done.